A man perhaps older than me needed to be registered again and he was a bit cranky, complaining about the noise from the children nearby. I thought better of trying to explain to him that it's so important to get kids excited about coming to the library, or else it's going to be a thing of the past. Our enthusiastic and sometimes boisterous young patrons are the reason our patronage keeps rejuvenating itself.
I'm pretty proud of myself for keeping my sunny, positive outlook, even as I get older. This guy was the opposite of that, and when I typed his surname (Sacks) into my computer file, I caught a mistake I'd made before he received his card. Subconsciously, I spelled his last name "Sucks."